Glückliche Gäste GmbH

Product Operations – Focus: Delivery & Backlog

Glückliche Gäste GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • You act as the right hand of the Product Owner and ensure that ideas and requirements become a clean, deliverable backlog.
  • You keep teams, stakeholders and product work moving: bring clarity, remove friction.
  • You work closely with the Product Owner (COO) and the development teams.
  • Backlog & ticket quality: write user stories, define acceptance criteria, clarify dependencies and edge cases, remove duplicates, and make priorities visible.
  • Prepare & facilitate refinements: gather topics in advance, clarify open questions, structure and document refinement sessions.
  • Stakeholder intake & triage: collect requirements from Support/Sales/Operations, consolidate and pre-structure them, and prepare decision-ready summaries.
  • Delivery support: accompany releases (release notes/changelog), coordinate internal communications, and make “what’s coming when” transparent.
  • Quality & feedback loop: evaluate user feedback and support signals, and translate bugs/improvements into clear product work.
  • Processes & tools: establish lightweight product processes (without overhead) and keep Jira/Confluence or similar tools well maintained.

Requirements

  • Experience in a product environment (e.g., as a PO assistant, Product Ops, PM/PO, project lead, or Scrum Master with a strong product focus).
  • Strong ability to turn unclear requirements into clear stories (including acceptance criteria).
  • You can facilitate, prioritize, and say “no” — politely but firmly.
  • Structure, ownership, accountability: you finish things, not just make them look good.
  • Basic technical understanding to work with engineering on equal terms (no coding required).
  • Fluent German, both written and spoken.
  • Nice to have: experience in B2B SaaS / hospitality / retail / POS environments.
  • Experience with analytics/product metrics or support processes.
  • Knowledge of Scrum/Kanban (pragmatically applied).
Benefits
  • Significant scope to shape your role and short decision paths.
  • Products with real impact and clear user problems.
  • Remote/hybrid options depending on setup, with flexible working hours.
  • Maximum flexibility for your workplace: 100% remote, hybrid, or 100% on-site in St. Wendel.
  • Training opportunities and career development.
  • A fair and appropriate salary that reflects your qualifications and experience.
  • 30 days of vacation to rest and recharge.
  • Regular company events such as a summer party that focus on team spirit and shared fun.
  • A motivated, friendly team that values and encourages collaboration and exchange.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user storiesacceptance criteriabacklog managementproduct metricsScrumKanbanrefinement sessionsstakeholder managementrelease notesJira
Soft Skills
facilitationprioritizationcommunicationaccountabilityclarityproblem-solvingownershipnegotiationcollaborationfeedback evaluation