Human Resources

• Handle queries/requests received via the ticketing system (ServiceNow) and also via telephone for supported country and certain global processes
• Manage administrative tasks in SAP SuccessFactors related to the employee lifecycle (onboarding, changes in employment/compensation, offboarding)
• Prepare employment certificates and documentation related to the employee lifecycle using the Document Generation/PeopleDoc tool
• Provide system related first level support to the business and HR across the organisation in relation to global annual cycles such as Talent and Performance Management and the Annual Salary Review
• Advise the business/HR on running reports in SuccessFactors Reporting module and create reports with small adjustments
• Handle personal data changes initiated by employees via self-service in line with country specific guidelines
• Maintain a strong relationship with local HR in the countries supported and assist with HR Services processes
• Involvement in projects focusing on optimizing processes
• Seek rapid and efficient resolution of requests at first level and route to second-line support when needed
• Maintain customer contact until the request is resolved, demonstrating excellent customer service throughout

HR Advisor, French Speaker

HR Rewards Solutions Intern

HR Generalist

HR Administrator

HR Generalist – Part-time

HR Services Intern