HR Assistant
Zantech
ServiceNow
Job Level
Junior
Tech Stack
ServiceNow
About the role
- Handle queries/requests received via the ticketing system (ServiceNow) and also via telephone for supported country and certain global processes
- Manage administrative tasks in SAP SuccessFactors related to the employee lifecycle (onboarding, changes in employment/compensation, offboarding)
- Prepare employment certificates and documentation related to the employee lifecycle using the Document Generation/PeopleDoc tool
- Provide system related first level support to the business and HR across the organisation in relation to global annual cycles such as Talent and Performance Management and the Annual Salary Review
- Advise the business/HR on running reports in SuccessFactors Reporting module and create reports with small adjustments
- Handle personal data changes initiated by employees via self-service in line with country specific guidelines
- Maintain a strong relationship with local HR in the countries supported and assist with HR Services processes
- Involvement in projects focusing on optimizing processes
- Seek rapid and efficient resolution of requests at first level and route to second-line support when needed
- Maintain customer contact until the request is resolved, demonstrating excellent customer service throughout
Requirements
- University or College degree
- 1+ years of experience in HR admin within an international environment
- Fluency in English and French
- Basic Excel knowledge
- Flexible, cooperative attitude
- Customer and solution-oriented mindset
- Experience with ServiceNow ticketing system
- Experience with SAP SuccessFactors (employee lifecycle, reporting)
- Experience with Document Generation/PeopleDoc tools
- Ability to provide first-level system support for global HR cycles
