Customer Care Support Intern
Givaudan
internship
Posted on:
Location Type: Hybrid
Location: Martinez • California • 🇺🇸 United States
Visit company websiteJob Level
Entry Level
About the role
- Work with guidance from Senior Representatives and Team Lead
- Communicate with internal and external partners by phone or by email
- Manage and following customer portals for upload invoices
- Manage sales order process from receipt of purchase order for assigned customers following Customer Care guidelines
- Provide support for assigned customers to meet order requirements and escalate issues
- Daily communication and collaboration with customer care front office and any other relevant area
- Resolve issues and handle customer complaints internally and externally and determine corrective action
- Monitor invoicing (manual process when applicable)
- Perform order entry for both division and all accounts with all order entry method
- Extract and analyze to improve customer Indicators with a mindset of continuous improvement
Requirements
- University student in Administration, Supply Chain Management, Sales, Business or equivalent.
- Intermediate level of English.
- 0-6 months of experience in Customer Care or administrative.
- Knowledge of Microsoft Office or equivalent tools.
Benefits
- Hybrid working model.
- Health insurance coverage.
- Career Development Opportunities with access to many virtual learning sessions.
- Gympass discount in SportClub.
- Discounts with partners.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order entryinvoice managementcustomer supportdata analysiscontinuous improvement
Soft skills
communicationcollaborationproblem-solvingcustomer serviceescalation management