Manager

• Drive the change of Operating Model to enable a product based organisation especially in the area of IT Technology and Operations
• Propose, prioritize, and execute improvements to IT Operating Model processes, ensuring consistency across services and functions
• Oversee operational governance, including relevant KPIs, service performance indicators, and continuous improvement metrics
• Partner with cross-functional teams and stakeholders to align operational processes with business objectives
• Ensure operational compliance with internal policies and standards
• Provide support in the development and rollout of training materials, procedures, and policies, fostering and measuring adoption through the use of Learning Management system
• Identify opportunities for cost optimization and operational efficiency while safeguarding quality and service standards.

IT Operating Model Manager

IT Continuous Improvement Manager