IT Service Management Consultant

Gigged.AI

Technical Improvement Consultant needed for process integration and improvement in IT service management. Supporting governance, release management, and operational excellence in a structured IT function.

Posted 6/19/2026contract🇬🇧 United KingdomMid-LevelSenior💰 £500 - £600 per dayWebsite

About the role

Key responsibilities & impact

Support the below: End-to-end process integration across demand to delivery.
Improved execution discipline and governance adherence.
Reduction in operational overhead and manual activity.
Establishment of a standardised and scalable release management framework.
Review & Improvement of Release Management.
Assess current release processes (CAB, approvals, deployments, communication).
Define an end-to-end release lifecycle model.
Standardise release types (standard / normal / emergency).
Introduce clear release readiness criteria and approval controls.
Align release processes with CI/CD pipelines and change management.
Define release cadence and governance model.
Implement post-release validation and feedback loops.
Establish release metrics.
Define end-to-end lifecycle (demand → build → test → deploy → support).
Establish clear handoffs and ownership between IT, Product, and QA.
Remove siloed or disconnected processes.
Introduce entry/exit criteria and governance controls.
Design a single front door for all IT work.
Define categorisation model (BAU / Change / Project).
Implement prioritisation framework (risk, value, effort).
Establish approval gating before work begins.

Requirements

What you’ll need

Significant progress has been made in governance, incident management, and security.
End-to-end process integration across demand to delivery
Improved execution discipline and governance adherence
Reduction in operational overhead and manual activity
Establishment of a standardised and scalable release management framework
Assess current release processes (CAB, approvals, deployments, communication)
Define an end-to-end release lifecycle model
Standardise release types (standard / normal / emergency)
Introduce clear release readiness criteria and approval controls
Align release processes with CI/CD pipelines and change management
Define release cadence and governance model
Implement post-release validation and feedback loops
Establish release metrics
Define end-to-end lifecycle (demand → build → test → deploy → support)
Establish clear handoffs and ownership between IT, Product, and QA
Remove siloed or disconnected processes
Introduce entry/exit criteria and governance controls
Design a single front door for all IT work
Define categorisation model (BAU / Change / Project)
Implement prioritisation framework (risk, value, effort)
Establish approval gating before work begins
Align process with tooling (Service Desk, CI/CD, identity platforms)
Eliminate off-process and manual activities (e.g. email-driven changes)
Define minimum execution standards (change records, test evidence, approvals)
Define and implement key performance measures

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gigged.AI Website LinkedIn All Job Openings 11 - 50 employees Gigged.AI exists to eradicate tech skill shortages for enterprises using the power of internal mobility and our contingent talent network. Our products employ AI and skills-based matching to put the right people into the right roles with rapid speed and efficiency. IT Service Management Consultant 🔥 5 minutes ago 🏢🏡 null – Hybrid 💵 £500 - £600 / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🤖 Artificial Intelligence Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support the below: End-to-end process integration across demand to delivery.
Improved execution discipline and governance adherence.
Reduction in operational overhead and manual activity.
Establishment of a standardised and scalable release management framework.
Review & Improvement of Release Management.
Assess current release processes (CAB, approvals, deployments, communication).
Define an end-to-end release lifecycle model.
Standardise release types (standard / normal / emergency).
Introduce clear release readiness criteria and approval controls.
Align release processes with CI/CD pipelines and change management.
Define release cadence and governance model.
Implement post-release validation and feedback loops.
Establish release metrics.
Define end-to-end lifecycle (demand → build → test → deploy → support).
Establish clear handoffs and ownership between IT, Product, and QA.
Remove siloed or disconnected processes.
Introduce entry/exit criteria and governance controls.
Design a single front door for all IT work.
Define categorisation model (BAU / Change / Project).
Implement prioritisation framework (risk, value, effort).
Establish approval gating before work begins. 🎯 Requirements
Significant progress has been made in governance, incident management, and security.
End-to-end process integration across demand to delivery
Improved execution discipline and governance adherence
Reduction in operational overhead and manual activity
Establishment of a standardised and scalable release management framework
Assess current release processes (CAB, approvals, deployments, communication)
Define an end-to-end release lifecycle model
Standardise release types (standard / normal / emergency)
Introduce clear release readiness criteria and approval controls
Align release processes with CI/CD pipelines and change management
Define release cadence and governance model
Implement post-release validation and feedback loops
Establish release metrics
Define end-to-end lifecycle (demand → build → test → deploy → support)
Establish clear handoffs and ownership between IT, Product, and QA
Remove siloed or disconnected processes
Introduce entry/exit criteria and governance controls
Design a single front door for all IT work
Define categorisation model (BAU / Change / Project)
Implement prioritisation framework (risk, value, effort)
Establish approval gating before work begins
Align process with tooling (Service Desk, CI/CD, identity platforms)
Eliminate off-process and manual activities (e.g. email-driven changes)
Define minimum execution standards (change records, test evidence, approvals)
Define and implement key performance measures Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs AI Workflow Specialist 🕒 June 1 Bumble Inc. 501 - 1000 👥 B2C 🌍 Social Impact Website LinkedIn All Job Openings AI Workflow Specialist focused on automation across billing operations, pricing, and fraud monitoring. Leveraging modern AI technology to enhance workflow efficiency in a hybrid UK office. 🏢🏡 London – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🤖 Artificial Intelligence AI Solution Consultant – Contract 🕒 May 28 Tecknuovo 51 - 200 🏛️ Government ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings AI Solution Consultant translating client AI ambitions into measurable outcomes with practical designs. Working at the intersection of client strategy and technical delivery in AI. 🏢🏡 London – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🤖 Artificial Intelligence Data Management Lead – Enterprise AI Transformation 🕒 May 14 Billigence 201 - 500 🤝 B2B 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Data Management Lead supporting major enterprise AI transformation at Billigence. Collaborating across teams to improve enterprise data quality and governance. 🏢🏡 London – Hybrid ⏳ Contract/Temporary 🟠 Senior 🤖 Artificial Intelligence 🇬🇧 UK Skilled Worker Visa Sponsor AI Governance Lead 🕒 May 14 Billigence 201 - 500 🤝 B2B 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings AI Governance Lead supporting enterprise AI transformation and governance at Billigence. Working closely with senior leadership to operationalize standards and frameworks for AI governance. 🏢🏡 London – Hybrid ⏳ Contract/Temporary 🟠 Senior 🤖 Artificial Intelligence 🇬🇧 UK Skilled Worker Visa Sponsor People Systems & AI Specialist 🕒 April 20 Made Tech 201 - 500 🏛️ Government Website LinkedIn All Job Openings People Systems & AI Specialist at Made Tech focusing on HRIS optimization and automation. Leading AI tool implementation and mentoring the People team in a technology-driven environment. 🏢🏡 Any UK Office Hub (Bristol / London / Manchester / Swansea) – Hybrid 💵 £45k / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🤖 Artificial Intelligence 🇬🇧 UK Skilled Worker Visa Sponsor View More Artificial Intelligence Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

release managementprocess integrationCI/CD pipelineschange managementrelease lifecycle modelrelease metricsgovernance adherenceincident managementsecurityprioritisation framework

Soft Skills

execution disciplinecommunicationcollaborationownershipfeedback loopsstandardisationimprovementgovernance controlsrisk assessmentvalue assessment