Client Services Representative, Lab Associate – Transport
GIA (Gemological Institute of America)
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $22 per hour
About the role
- Manage client accounts
- Provide consultations to address clients' gemological inquiries
- Influence production and shipping schedules
- Resolve routine problems by troubleshooting
- Coordinate with other departments to ensure client satisfaction
- Handle intake window and other duties as assigned
Requirements
- High School Diploma
- 2+ years of related experience within GIA or minimum 6 months experience as a level 1 or equivalent
- Sound knowledge and application of MS Office (Excel, Word, PowerPoint)
- Sound knowledge and application of GIA proprietary systems (Spectrum, Searchlight, etc.)
- Basic knowledge of diamond grading and/or gemology function
Benefits
- Competitive medical, dental, and vision plans
- Matching 401-K plans (no vesting required)
- Paid vacation, sick leave, and holidays
- Tuition assistance
- Commuter benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
diamond gradinggemology
Soft Skills
client managementconsultationproblem solvingcoordination
Certifications
High School DiplomaGIA certification