Client Services Representative, Lab Associate – Transport

GIA (Gemological Institute of America)

Client Services Representative managing client accounts for GIA, providing consultations on gemological inquiries. Resolving issues and collaborating with departments to ensure client satisfaction.

Posted 4/15/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Manage client accounts
Provide consultations to address clients' gemological inquiries
Influence production and shipping schedules
Resolve routine problems by troubleshooting
Coordinate with other departments to ensure client satisfaction
Handle intake window and other duties as assigned

Requirements

What you’ll need

High School Diploma
2+ years of related experience within GIA or minimum 6 months experience as a level 1 or equivalent
Sound knowledge and application of MS Office (Excel, Word, PowerPoint)
Sound knowledge and application of GIA proprietary systems (Spectrum, Searchlight, etc.)
Basic knowledge of diamond grading and/or gemology function

Benefits

Comp & perks

Competitive medical, dental, and vision plans
Matching 401-K plans (no vesting required)
Paid vacation, sick leave, and holidays
Tuition assistance
Commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

diamond gradinggemology

Soft Skills

client managementconsultationproblem solvingcoordination

Certifications

High School DiplomaGIA certification