GFT Technologies

Application Support Analyst – CRM, Salesforce, Fluent English

GFT Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Alphaville • Brazil

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Tech Stack

CloudSQL

About the role

  • Handle end-user requests and recurring processes (primarily from Sales, Delivery and Resource Allocation teams);
  • Support business stakeholders by recommending technical and functional improvements;
  • Create and maintain automations using Flows, Validation Rules, Approval Processes and standard Salesforce features;
  • Customize page layouts and Lightning pages;
  • Manage users, profiles, roles, permission sets and sharing rules;
  • Create and maintain report types and dashboards;
  • Ensure data quality (validation, deduplication and governance best practices);
  • Support other internal IT areas and integrations with other systems in collaboration with development teams;
  • Participate in release processes, testing and deployments across environments.

Requirements

  • Bachelor's degree in Computer Science or a minimum of 2 years' experience with Salesforce/Sales Cloud or PSA tools in an administrative or hybrid role;
  • Experience with standard Sales Cloud configurations and Flows (record-triggered and screen flows);
  • Experience with reports and dashboards;
  • Experience with security model and access control;
  • Knowledge of SQL;
  • Experience with service and change management (ITIL or similar);
  • Proficiency in MS Office;
  • Fluent English for written and verbal communication (minimum B2);
  • Preferred: Salesforce certification; experience with integrations and more advanced automations.
Benefits
  • Multi-benefits card — flexible use (choose how and where to use it);
  • Tuition assistance for undergraduate, postgraduate, MBA and language courses;
  • Certification incentive programs;
  • Flexible working hours;
  • Competitive salaries;
  • Annual performance review with a structured career plan;
  • Opportunity for international career development;
  • Wellhub and TotalPass;
  • Private pension plan;
  • Childcare assistance;
  • Medical insurance;
  • Dental insurance;
  • Life insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSales CloudFlowsValidation RulesApproval ProcessesSQLreportsdashboardssecurity modelaccess control
Soft Skills
communicationcollaborationproblem-solvingrecommendationdata quality management
Certifications
Salesforce certification