Backend Engineer

• Monitor systems and integrations, ensuring the proper operation of transactional flows;
• Investigate and resolve technical incidents, performing root cause analysis (troubleshooting);
• Conduct technical meetings with international clients in English;
• Create and maintain monitoring dashboards and performance and security alerts using tools such as Datadog, Dynatrace, Grafana or Zabbix;
• Perform SQL queries and log analysis to identify failures and bottlenecks;
• Support integrations between systems and APIs (REST and SOAP), ensuring stability and quality;
• Collaborate with development, security and infrastructure teams to resolve issues and propose improvements;
• Log, track and close technical tickets on platforms like ServiceNow, Jira or Zendesk, focusing on SLA compliance;
• Participate in agile ceremonies (such as dailies and plannings), contributing to prioritization of requests;
• Ensure application and data security by following internal compliance policies.

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