GFT Technologies

Senior Support Analyst, Java/Python, L1/L2

GFT Technologies

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Senior

Tech Stack

GrafanaJavaMySQLPostgresPythonServiceNowSOAPSQL

About the role

  • Analytical professional with strong communication skills to work in a technical environment focused on system integrations, performance analysis, and security.
  • The role requires experience with programming languages, databases, and monitoring tools, as well as advanced English for interaction with international clients.

Requirements

  • Advanced English for conducting technical meetings;
  • Strong programming logic skills;
  • Experience with Java and Python (reading code, troubleshooting, scripting);
  • SQL knowledge for queries, log analysis and troubleshooting;
  • Familiarity with relational databases (PostgreSQL, MySQL);
  • Understanding of service-oriented architecture (SOA);
  • Experience with REST and SOAP APIs;
  • Knowledge of system integrations and flow troubleshooting;
  • Experience with monitoring tools such as Datadog, Dynatrace, Grafana or Zabbix;
  • Ability to create dashboards, configure alerts and interpret metrics;
  • Experience with platforms like ServiceNow, Jira or Zendesk;
  • Ability to log and resolve technical tickets with SLA focus;
  • Operate on a 12x36 shift schedule, from 7:00 PM to 7:00 AM.
Benefits
  • Multi-benefits card – you choose how and where to use it.
  • Scholarships for undergraduate, postgraduate, MBA and language courses.
  • Certification incentive programs.
  • Flexible working hours.
  • Competitive salaries.
  • Annual performance review with a structured career plan.
  • Opportunity for international career development.
  • Wellhub and TotalPass.
  • Private pension plan.
  • Childcare assistance.
  • Health insurance.
  • Dental insurance.
  • Life insurance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JavaPythonSQLPostgreSQLMySQLservice-oriented architectureREST APIsSOAP APIssystem integrationsmonitoring tools
Soft skills
analytical skillsstrong communication skillstroubleshootingability to create dashboardsability to configure alertsability to interpret metricsSLA focus
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