Assistant Manager
EXL
ERP
Service Delivery Manager
Getinz
full-time
Posted on:
Location Type: Hybrid
Location: Kochi • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
Tech Stack
JavaLinuxOracleSQLUnix
About the role
- Act as the support lead for application support activities
- Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments
- Act as the point of escalation for priority incidents and drive root cause analysis
- Provide L2/L3 support for a complex, Java-based global application
- Lead investigation and resolution of production issues
- Support deployment and release activities for upcoming versions
- Collaborate with the onshore team and guide offshore support engineers
- Ensure timely and quality resolution of incidents within SLA
- Maintain and update operational documentation, support runbooks, and issue logs
- Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.)
Requirements
- 10 to 15 years of experience
- Strong Java troubleshooting and debugging skills to analyse and resolve application issues
- Knowledge of Servlets, JSP, and JDBC for application issue triaging
- Experience with Oracle 19c – SQL/PL-SQL scripting, performance tuning, and DB monitoring
- Familiarity with IBM Liberty and Tomcat for app deployment and monitoring
- Proficient in Unix/Linux (RHEL) – log analysis, cron jobs, shell commands
- Education: 10+2+3
- Experience: 10 to 15 yrs
Benefits
- . 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaServletsJDBCPL/SQLUnixOracle 19cSQLJSPIBM LibertyTomcat
Soft skills
troubleshootingdebuggingleadershipcollaborationcommunicationincident managementroot cause analysisdocumentationreportingtime management