Manager

• Act as the support lead for application support activities
• Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments
• Act as the point of escalation for priority incidents and drive root cause analysis
• Provide L2/L3 support for a complex, Java-based global application
• Lead investigation and resolution of production issues
• Support deployment and release activities for upcoming versions
• Collaborate with the onshore team and guide offshore support engineers
• Ensure timely and quality resolution of incidents within SLA
• Maintain and update operational documentation, support runbooks, and issue logs
• Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.)

Service Delivery Manager

Assistant Manager – Procure to Pay, PCARD and Travel Card Support

Assistant Manager