Bilingual Customer Service Representative, Spanish

GetInsured

Remote Customer Service Representative handling customer inquiries for health insurance enrollment. Managing accounts and ensuring excellent service in a supportive and positive team environment.

Posted 7/25/2026full-timeRemote • Tennessee • 🇺🇸 United StatesSeniorLead💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving while managing customer accounts and technical support. Adheres to regulated guidelines and maintains a dedicated workspace for optimal performance.

Highest-signal resume keywords

Customer Service ExperienceTechnical SupportTime ManagementCreative Problem-SolvingApplication Data Entry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application Data EntryTechnical SupportTime ManagementMultitaskingTask Prioritization

Soft Skills

Creative Problem-SolvingFlexibilityAdaptability

Tools & Technologies

Personal Device with CameraEthernet CableFiber Broadband Internet

Industry Keywords

Inbound CallsOutbound CallsCustomer AccountsRegulated GuidelinesBackground CheckDrug Test

About the role

Key responsibilities & impact

Inbound/Outbound Calls
Deliver the highest level of customer service experience consistently
Manage customer accounts and provide technical support
Application Data Entry
Online chat inquiries as assigned
Interpret and follow defined procedures and policies
Creative problem-solving skills
Flexibility and adaptability to changing projects and updates
Time and task management (multitasking and task prioritization)
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels

Requirements

What you’ll need

18 years of age or older
Complete Background check and drug test within 3 days
Dedicated, private, and secure workspace
Personal device with functioning camera required for the Training Period
Committed to full attendance for paid 3-week Training period
Minimum Internet Speed of 100 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
NOT compatible with mobile internet service providers and/or satellites.
NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems)

Benefits

Comp & perks

Paid Training
Performance and attendance-based incentives, in addition to the base pay
The convenience of working from home
Collaborative and supportive team environment
401K Match
Individual Coverage HRA (ICHRA)
Paid time off (PTO)