Spanish Bilingual Customer Service Representative

GetInsured

Customer Service Representative delivering exceptional service and support for health insurance enrollment at Vimo. Handling inquiries through calls and chats while working remotely and ensuring compliance with guidelines.

Posted 7/7/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorLead💰 $19 - $21 per hourWebsite

About the role

Key responsibilities & impact

Inbound/Outbound Calls
Deliver the highest level of customer service experience consistently
Manage customer accounts and provide technical support
Application Data Entry
Online chat inquiries as assigned
Interpret and follow defined procedures and policies
Creative problem-solving skills
Flexibility and adaptability to changing projects and updates
Time and task management (multitasking and task prioritization)
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels

Requirements

What you’ll need

18 years of age or older
Complete Background check and drug test within 3 days
Dedicated, private, and secure workspace
Personal device with functioning camera required for the Training Period
Committed to full attendance for paid 3-week Training period
Minimum Internet Speed of 100 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required NOT compatible with mobile internet service providers and/or satellites.
NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems)

Benefits

Comp & perks

Paid Training
Performance and attendance-based incentives, in addition to the base pay
The convenience of working from home
Collaborative and supportive team environment
401K Match
Individual Coverage HRA (ICHRA)
Paid time off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Application Data EntryTechnical SupportTime ManagementMultitaskingTask Prioritization

Soft Skills

Creative Problem-SolvingFlexibilityAdaptability