Call Center Representative

• Lead the design, delivery, and continuous improvement of training programs for a high-performing contact center
• Develop and execute the design and deployment of a comprehensive remote training strategy
• Oversee the design and continual update of all ACA-related training content
• Ensure remote learning is engaging, practical, and scalable
• Manage and mentor a team of training specialists, instructional designers, and facilitators

Senior Training and Performance Excellence Manager – Contact Center

Vice President, Contact Center Operations