Technical Account Manager

Geordie AI

Technical Account Manager guiding enterprise onboarding, integrations, adoption, and renewals for Geordie’s AI-agent governance platform. Building the UK TAM function and customer success playbooks.

Posted 8/19/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical relationships with enterprise customers, focusing on onboarding, adoption, and renewal processes. Proficient in troubleshooting, account health tracking, and collaborating with cross-functional teams to enhance customer experience.

Highest-signal resume keywords

Technical Account ManagementSaaS/Cloud IntegrationsCustomer OnboardingTechnical Issue ResolutionCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Agent ArchitecturesAPIsCloud EnvironmentsTechnical FluencyRisk TrackingProject ManagementTroubleshootingDocumentationLight ScriptingCustomer Engagement

Soft Skills

Problem-SolvingOrganizational SkillsCollaborationAttention to DetailAdaptability

Tools & Technologies

Claude CoworkPostmanRunbooksBest-Practice MaterialsAI Agents

Certifications & Qualifications

AWS CertificationAzure Certification

Industry Keywords

CybersecurityEnterprise AccountsCustomer SuccessSales EngineeringAI/ML

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityPython

About the role

Key responsibilities & impact

Own the technical relationship for a portfolio of enterprise accounts from customer kick-off through renewal and expansion
Own onboarding and major implementation project plans, including timelines, milestones, resourcing, and risk tracking
Run standups and status calls, maintain accountability to dates, and escalate project slippage
Guide customers through deployment, integrations, and configuration
Become a deep expert on the Geordie platform, troubleshoot issues, and answer technical questions
Track account health and usage, identify risks, and drive customer engagement and expansion
Manage technical escalations by coordinating with engineering and product teams and closing the loop with customers
Partner with sales on expansion opportunities and technical health for renewals
Bring customer feedback, feature requests, and friction points to internal teams
Build runbooks, guides, and best-practice materials for scalable onboarding and support
Collaborate with sales, engineering, and product teams to deliver a seamless customer experience
As the first UK TAM, shape processes and playbooks for the growing TAM function
Use AI agents and tools such as Claude Cowork in daily workflows to work efficiently

Requirements

What you’ll need

2–5 years' experience in a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer role at a SaaS or cybersecurity company
Passion and interest in agents, their use by organisations, security, risk, and governance
Technical fluency with agent architectures, agent security, agent tooling, APIs, SaaS/cloud integrations, and cloud environments
Proven experience owning post-sale relationships with enterprise customers, including onboarding, adoption, and renewal
Experience diagnosing and resolving technical issues and coordinating with engineering teams on fixes
Exceptional written and verbal communication skills for technical practitioners and executive stakeholders
Strong discovery and problem-solving skills
Ability to deliver tailored product walkthroughs and training sessions independently
Highly organised, with rigorous attention to detail across documentation, account health tracking, and follow-through
Collaborative and comfortable in a fast-paced, ambiguous startup environment
Based in the United Kingdom, with the right to work in the UK and flexibility to travel to customer sites as needed
Nice to have: experience supporting security, AI/ML, or agentic tooling customers
Nice to have: active experience creating, deploying, and managing agents
Nice to have: prior experience at a high-growth Series A–B SaaS company
Nice to have: light scripting or coding ability, such as Python, and comfort with API tools such as Postman
Nice to have: relevant cloud or security certifications, such as AWS or Azure

Benefits

Comp & perks

No specific benefits, perks, or compensation extras are stated in the posting