Technical Account Manager

Geordie AI

Technical Account Manager owning post-sale relationships for enterprise accounts on Geordie's AI governance platform. Collaborating with product, engineering, and sales teams to ensure customer success.

Posted 7/29/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management, focusing on customer onboarding, adoption, and renewal processes. Proficient in managing technical relationships and collaborating cross-functionally to enhance customer experience and drive product mastery.

Highest-signal resume keywords

Technical Account ManagementSaaS/Cloud IntegrationsCustomer OnboardingTechnical Issue ResolutionCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical FluencyAgent ArchitecturesAgent SecurityAPIsCloud EnvironmentsRisk TrackingProject ManagementDocumentationAccount Health TrackingProduct Walkthroughs

Soft Skills

Exceptional Communication SkillsProblem-Solving SkillsHighly OrganizedCollaborative Team PlayerAttention to Detail

Industry Keywords

Enterprise AccountsCustomer SuccessCybersecurityCustomer AdvocacyDeploymentIntegrationRenewalsExpansion OpportunitiesField InsightsBest-Practice Materials

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Own the Technical Relationship — Be the primary technical point of contact for a portfolio of enterprise accounts, building trust from customer kick-off through renewal and expansion.
Project Management — Own the project plan for onboarding and major implementations end-to-end: timelines, milestones, resourcing, and risk tracking across customer, engineering, and product stakeholders. Run the cadence of standups/status calls, keep everyone accountable to dates, and escalate slippage before it becomes a surprise.
Onboarding & Implementation — Guide customers through deployment, integrations, and configuration, so they see value from day one.
Product Mastery — Become a deep expert on the Geordie platform. Troubleshoot issues, answer technical questions, and give customers confidence in how we work.
Adoption & Health — Track account health and usage, spot risks early, and drive the actions that keep customers engaged and expanding.
Escalation Management — Be the calm, capable owner of technical escalations — coordinating with engineering and product teams to resolve issues and close the loop with customers.
Renewals & Expansion — Partner with our sales team to identify expansion opportunities and ensure strong technical health underpins every renewal opportunity.
Customer Advocacy — Bring field insights back to our teams — feature requests, friction points, and what's actually happening in customer environments — so we keep building the right things and ensure the customer remains at the centre of everything we do.
Documentation & Enablement — Build the runbooks, guides, and best-practice materials that make onboarding repeatable and support scalable.
Cross-Functional Collaboration — Work closely with sales, engineering and product teams to deliver a seamless customer experience.
Build the Function — As our first TAM, help shape the processes and playbooks that define how Geordie supports customers as we scale.

Requirements

What you’ll need

3–5 years' experience in a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer role at a SaaS or cybersecurity company.
Passion and interest in agents, how organisations are utilising them, their security and risk, and their governance.
Solid technical fluency — comfortable with agent architectures, agent security, agent tooling, APIs, saas/cloud integrations, and cloud environments.
Proven track record of owning post-sale relationships with enterprise customers, including onboarding, adoption, and renewal.
Experience diagnosing and resolving technical issues, including coordinating with engineering teams on fixes.
Exceptional written and verbal communication skills, with the ability to work confidently with both technical practitioners and executive stakeholders.
Strong discovery and problem-solving skills — able to get to the root of a customer issue quickly.
Comfortable delivering polished, tailored product walkthroughs and training sessions independently.
Highly organized, with rigorous attention to detail across documentation, account health tracking, and follow-through.
Collaborative team player who thrives in a fast-paced, ambiguous startup environment.
Based in the United States, with the flexibility to travel to customer sites as needed.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events