Customer Retention Advisor
Generali France
full-time
Posted on:
Location Type: Office
Location: Nantes • 🇫🇷 France
Visit company websiteSalary
💰 €26,000 - €29,400 per year
Job Level
Mid-LevelSenior
About the role
- You will handle outbound and inbound calls to customers
- Build loyalty among Generali clients by providing high-quality advice
- Support field Sales Advisors by scheduling qualified appointments
- Make your own sales of certain Generali insurance products
- Call clients on behalf of Sales Advisors to book qualified appointments on their behalf
- Conduct reviews of insurance needs and ensure customer satisfaction
- Generate additional sales by phone (auto insurance, home insurance, personal accident cover, etc.)
- Participate in information campaigns and update customer data and knowledge within the CRM
Requirements
- A proactive, driven attitude with a desire to take on a new commercial challenge in a recently established and fast-growing department
- Comfortable using computer and telephone tools
- Proficient in remote/telephone sales techniques
- Willingness to contribute to the development of an activity in a small-team environment
- Note: experience in customer relations and/or sales is required
Benefits
- 50% public transport reimbursement
- RTT (compensatory time off)
- Profit-sharing bonus
- Company savings plan (PEE)
- Training
- Supplementary health insurance
- Meal vouchers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
remote sales techniquestelephone sales techniquesinsurance product knowledgecustomer needs assessmentsales generationappointment schedulingcustomer satisfactionCRM management
Soft skills
proactive attitudedriven attitudeteam collaborationcommunication skillscustomer relationsadaptability