Senior Business Manager – Complaints Strategy & Insights
Capital One
Job Level
SeniorLead
Tech Stack
ERPSDLC
About the role
- Manage and determine the implementation of Microsoft D365, enhancements, and maintenance of software to assist the organization in accomplishing it’s business objectives
- Lead the full cycle project management, planning, and implementation of both operational and financial initiatives as they pertain to the ERP solution
- Implement the financial and technical strategic direction as they pertain to the ERP solution
- Manage system architecture, infrastructure, development, testing, and deployments as it pertains to the ERP solution
- Responsible for all updates and enhancements of the ERP solution through the entire system development life cycle (SDLC)
- Act as liaison with internal leadership, staff, vendors, and VARs on support for all ERP related issues
- Review business processes and advise on system services available within the ERP solution
- Optimize internal customer satisfaction, working closely with the operations and finance teams as it pertains to the ERP solution
- Provide the technical resources that optimize employee productivity as it pertains to the ERP solution
Requirements
- Demonstrated expertise with ERP systems
- D365 experience required
- Minimum of five years of software/systems D365 implementation experience
- Proven track record of implementing productivity enhancing solutions while managing existing resources
- Excellent time management and prioritization skills
- Excellent oral and written communication skills
- Four-year technical degree required
- Advanced degree preferred
- Minimum of twelve years of Information Technology experience
