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Gcore

Technical Support Engineer, Edge Cloud

Gcore

Technical Support Engineer at Gcore responsible for customer support and technical diagnostics for Edge Cloud services. Working to resolve issues and enhance support capabilities for clients globally.

Posted 7/22/2026full-timeRemote • 🇵🇱 PolandJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on customer advocacy, effective problem-solving, and the ability to communicate complex concepts clearly. Proficient in Linux, networking, and API diagnostics, with a commitment to continuous improvement in support processes.

Highest-signal resume keywords
Technical Support ExperienceLinux ProficiencyNetworking KnowledgeAPI ExperienceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportLinuxNetworking (TCP/IP, DNS)API DiagnosticsHardware DiagnosticsSoftware DiagnosticsLog ReadingTechnical Issue ResolutionPattern IdentificationTrend Analysis
Soft Skills
Customer AdvocacyCommunication SkillsOrganizational SkillsTeam PlayerQuick Learner
Tools & Technologies
Grafana
Industry Keywords
Edge CloudTechnical DiagnosticsCustomer SupportIncident ManagementEscalation Procedures

Tech Stack

Tools & technologies
CloudDNSGrafanaLinuxTCP/IP

About the role

Key responsibilities & impact
  • Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
  • Provide consultations regarding our products and services in Edge Cloud.
  • Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
  • Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
  • Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

Requirements

What you’ll need
  • 1+ year of Technical Support experience
  • English level B2 or higher
  • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
  • Good understanding of hardware and software diagnostics (reading logs, etc.)
  • Good theoretical and hands-on experience with Linux (Ubuntu or CentOS)
  • Good hands-on experience with API
  • Knowledge of monitoring tools such as Grafana
  • Good customer advocacy and soft skills
  • Strong problem-solving abilities
  • Quick learner, organized, and a team player
  • Responsible, polite, and optimistic with strong communication skills
  • Able to explain complex concepts clearly and simply
  • Skilled at prioritizing tasks

Benefits

Comp & perks
  • Competitive salary
  • Flexible working hours
  • Remote, hybrid, or office work options depending on your role
  • Work from anywhere in the world for up to 45 days per year
  • Private medical insurance for you and your family*
  • 5 additional vacation days*
  • Additional fully paid sick leave days*
  • Allowance for significant life events and birthdays
  • Language classes
  • Modern office space with free snacks, drink and entertainment options*
  • Team sports activities*