Technical Support Engineer – Edge Network

Gcore

Technical Support Engineer providing support for Edge Network at Gcore. Handling customer requests and resolving complex technical issues through various communication channels.

Posted 4/24/2026full-timeRemote • 🇵🇱 PolandJuniorWebsite

Tech Stack

Tools & technologies

DNSGrafanaLinuxSQLTCP/IP

About the role

Key responsibilities & impact

Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Provide consultations regarding our products and services in Edge Network.
Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

Requirements

What you’ll need

1+ year of Technical Support experience
English level B2 or higher
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
Experience with CDN
Hands-on experience with Linux and API
Knowledge of monitoring tools such as Grafana, Kibana
Good customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
Skilled at prioritizing tasks
Nice to have: Experience with SQL

Benefits

Comp & perks

Competitive salary
Flexible working hours
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family*
5 additional vacation days*
Additional fully paid sick leave days*
Allowance for significant life events and birthdays
Language classes
Modern office space with free snacks, drink and entertainment options*
Team sports activities*

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportNetworkingTCP/IPDNSMAC addressLinuxAPICDNSQLHardware diagnostics

Soft Skills

Customer advocacyProblem-solvingQuick learnerOrganizedTeam playerResponsiblePoliteOptimisticCommunicationTask prioritization