Customer Service Representative

GBLI | Global Indemnity

Customer Service Representative providing front line support for billing, claims, and underwriting. Assisting insureds and agents while managing high call volumes in a remote environment.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $38,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage high call volumes while providing front line support for billing, claims, and underwriting. Possesses knowledge of property insurance and the ability to adhere to defined procedures and protocols.

Highest-signal resume keywords

High Call Volume ManagementCustomer Service ExperienceProperty Insurance KnowledgeVerbal And Written Communication SkillsDecision-Making Under Pressure

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional DemeanorAbility To Defuse Frustrated CallersQuick And Accurate Decision-MakingAbility To Learn And Retain Information

Certifications & Qualifications

High School Diploma

Industry Keywords

BillingClaimsUnderwritingInsurance TerminologyCall Center Environment

About the role

Key responsibilities & impact

Receiving and maintaining a consistent high call volume
Front line support for billing, claims, and underwriting
Assisting in providing information to insureds, lienholders and agents
Assessing the complexity of each call for possible elevation or re-routing
Accessing and researching information from various databases
Accurately following standard screens, procedures, and scripts to perform tasks
Learning company products and services as well as general insurance terminology.

Requirements

What you’ll need

High School diploma
1-2 years of work experience in a call center environment and/or a customer facing/servicing role
Excellent verbal and written communication skills
Demonstrated ability to learn and retain information about company products; as well master various company systems needed to perform work
Ability to recognize the need for, and adhere to, defined procedures
Ability to maintain composure and professional demeanor on the phone at all times
Ability to help defuse frustrated callers
Ability to make quick and accurate decisions regarding if a call is within the scope of one’s knowledge and experience and/or may need to be handled by consulting more experienced staff.
Property insurance knowledge/experience preferred

Benefits

Comp & perks

Generous paid time off (PTO)
Professional development opportunities (including a mentorship program)
Educational assistance program, which covers up to $5,250 in educational costs per year
Comprehensive health insurance plan (with vision and dental)
Paid Parental Leave
Life insurance
401(k) retirement plan with up to 6% company match and immediate vesting
Healthcare and dependent care flexible spending accounts
Short-term and long-term disability
Company-sponsored social events
Various committees to get involved in, which include our Diversity, Awareness, and Inclusion Committee, and Charitable Giving Committee