IT Support Technician II

Garney Construction

IT Support Technician II providing advanced Microsoft 365, endpoint, networking, and cybersecurity support for Garney’s water construction operations. Supporting offices, jobsites, deployments, and remote users while improving IT processes.

Posted 8/13/2026full-timeEnglewood • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing advanced technical support for hardware, software, and Microsoft 365, while effectively managing endpoint management and cybersecurity initiatives. Strong ability to troubleshoot complex issues and mentor junior staff in a dynamic work environment.

Highest-signal resume keywords

Advanced Troubleshooting SkillsMicrosoft 365 SupportEndpoint ManagementNetworking FundamentalsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingEndpoint ManagementDevice DeploymentPatch ManagementRoot Cause AnalysisCybersecurityCompliance MonitoringWindows Operating SystemsBusiness Applications

Soft Skills

Communication SkillsDocumentation SkillsOrganizational SkillsCustomer ServiceAbility to Work Independently

Tools & Technologies

IT Ticketing SystemNetworking TechnologiesConferencing SystemsMobile DevicesPrinters

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft 365

Industry Keywords

IT SupportDesktop SupportHelp DeskEndpoint ProtectionInformation Security

Tech Stack

Tools & technologies

Cyber SecurityDNSTCP/IP

About the role

Key responsibilities & impact

Provide advanced technical support for hardware, software, Microsoft 365, mobile devices, and connectivity issues
Serve as an escalation resource for complex support requests and assist with issue resolution across the organization
Support employee-owners across offices, jobsites, and remote work environments
Document technical issues, resolutions, and recommendations within the IT ticketing system
Assist with endpoint management, device deployment, software distribution, compliance monitoring, and patch management
Support workstation lifecycle management, including procurement, deployment, upgrades, and retirement
Serve as a technical resource for office and jobsite technology, including networking, printers, conferencing systems, and connectivity solutions
Support cybersecurity, vulnerability remediation, and compliance initiatives
Identify recurring issues, perform root cause analysis, and contribute to process improvements and technical documentation
Participate in technology deployments, office builds, hardware refreshes, and jobsite mobilizations while mentoring junior support staff
Travel as needed to support office and jobsite technology operations

Requirements

What you’ll need

3+ years of experience in IT support, desktop support, help desk, or related technical roles
Experience supporting Microsoft 365, Windows operating systems, endpoint devices, and business applications
Advanced troubleshooting skills across hardware, software, mobile devices, printers, conferencing technologies, and connectivity issues
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking
Understanding of endpoint management, device provisioning, software deployment, and patch management practices
Ability to identify root causes, resolve complex technical issues, and drive continuous improvement
Strong communication, documentation, customer service, and organizational skills
Ability to work independently, manage multiple priorities, and support both technical and non-technical users
Understanding of information security principles and endpoint protection practices
Associate degree in Information Technology, Computer Science, or related field preferred
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, or equivalent preferred
Experience with endpoint management, device deployment, remote users, or construction jobsites preferred
Ability to travel as needed
Successful completion of background screening and drug-free workplace requirements; post-offer physical and site-specific background check may be required

Benefits

Comp & perks

Free medical, prescription, dental, and vision plans ($0 premiums)
Virtual doctor visits with no co-pay
Shares of company stock at no cost starting your first day
401(k) plan with a 3.5% match
Student loan resources
Weekly paychecks
Paid time off
8 paid holidays
Health Savings Account (HSA) with a lump sum and matching contributions
Free life insurance and disability policy
Free access to healthcare coordinators
Counseling sessions with mental health professionals at no cost
Access to consultations with legal and financial professionals at no cost
Free programs assisting with weight loss, maternity health, prescriptions for chronic conditions, and more
50% employee discount in the Garney apparel store