Customer Engagement Verification Supervisor

Gainwell Technologies

Customer Engagement Verification Supervisor leading Gainwell Technologies’ remote healthcare contact center team. Overseeing outreach, eligibility verification, coaching, quality, productivity, and escalations.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45,300 - $64,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing remote teams, focusing on coaching, performance management, and operational effectiveness in contact center environments. Proficient in improving service delivery and ensuring compliance with quality and productivity metrics.

Highest-signal resume keywords

Contact Center ManagementCoaching And MentoringPerformance ManagementHealthcare Operations ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Metrics MonitoringProcess ImprovementQuality AssuranceCustomer OutreachEscalation ResolutionTraining DevelopmentDocumentation ManagementOperational Trend AnalysisWorkload ManagementMedicaid Eligibility

Soft Skills

Strong CommunicationAnalytical SkillsOrganizational SkillsProblem-Solving Skills

Industry Keywords

Customer ServiceHealthcareInsurance EligibilityGovernment ProgramRemote Team Leadership

About the role

Key responsibilities & impact

Lead daily operations for a remote team of Contact Center Agents and/or Unit Leads
Ensure productivity, quality, documentation, and service expectations are consistently achieved
Coach, mentor, and develop employees through feedback, performance discussions, team meetings, and individualized development support
Monitor customer outreach, verification activities, escalations, follow-up work, service metrics, and operational trends
Identify and resolve performance or process gaps
Partner with Operations, Quality, Workforce Management, Training, Reporting, and other internal stakeholders
Improve service delivery and operational effectiveness
Support onboarding, training reinforcement, procedural updates, workload management, and continuous improvement initiatives

Requirements

What you’ll need

Three (3) or more years of experience in a contact center, customer service, healthcare operations, Medicaid eligibility, outreach, insurance, or related service environment
One (1) to two (2) or more years of experience as a supervisor, team lead, unit lead, senior representative, or other people-leadership role
Healthcare, Medicaid, government program, insurance eligibility, verification, or customer outreach experience strongly preferred
Demonstrated experience coaching employees, managing performance, resolving escalations, monitoring quality/productivity metrics, and maintaining team accountability
Strong communication, analytical, organizational, and problem-solving skills
Working knowledge of Microsoft Office
Ability to operate effectively in a remote environment
Reliable high-speed internet connection
Dedicated professional workspace
Schedule flexibility, including possible overtime or adjustments during increased workload

Benefits

Comp & perks

Flexible hours
Work-life balance
Continuous learning and career development
Medical, dental, and vision coverage
401(k) retirement savings plan after 90 days of employment
Paid time off
Paid holidays
Employee wellness and financial benefits
Flexible vacation policy
401(k) employer match
Educational assistance
Leadership and technical development academies