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Healthcare Contact Center Agent
Gainwell TechnologiesHealthcare Contact Center Agent assisting clients with inquiries and problem resolution in a remote capacity. Collaborating with teams to enhance client service outcomes and ensure adherence to service agreements.
Posted 7/29/2026full-timeRemote • Maine • 🇺🇸 United StatesJuniorMid-Level💰 $29,100 - $41,600 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in using help desk software and Microsoft Office applications to manage client inquiries and adhere to service level agreements.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsHelp Desk Software KnowledgeMicrosoft Office ProficiencyWritten And Oral Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Help Desk SoftwareMicrosoft Office ApplicationsAccount ManagementClient Inquiry ResolutionProduction Target Achievement
Soft Skills
Strong CommunicationTeam CollaborationStakeholder IdentificationAdaptabilityClient Follow-Up
Industry Keywords
Customer ServiceClient SLAWorkflow ImprovementProblem ResolutionAccount History Management
About the role
Key responsibilities & impact- Provide knowledgeable responses to basic client questions; elevate complex cases to appropriate staff
- Solve client problems, update account history and follow up with clients
- Adhere to client SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve inquiries
- Recommend changes to procedures and workflow
Requirements
What you’ll need- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills
- Strong customer service skills with an emphasis on written and oral communication
- Ability to understand your role on a team and identify the correct stakeholders to consult
Benefits
Comp & perks- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies