Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation
Lead one or more large project management teams by breaking down bigger CX/Operational projects into workable components
Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines to ensure quality and timely completion of tasks
Communicate with the client, company and project team leadership, measuring and sharing project metrics/status
Create project schedules, program definitions, and objectives to ensure the quality of project deliverables across all phases
Actively project manage across non-direct reports by quickly escalating any risks and implementing risk mitigation solutions
Drive Gainwell’s projects showcasing strong communication and problem solving skills
Requirements
5+ years of experience managing complex projects, programs or initiatives through a full project management life cycle, with 3 or more years of Medicaid or Medicare experience preferred
5+ years working in the BPO and/or Contact Center space; Contact Center operations or contact center solution knowledge is preferred
Modern understanding of project scoping, monitor, control and execution methods
Ability to lead and translate the broader objectives of a program into clear and achievable project scope and milestones that can be worked toward
Leadership to train, guide and mentor the work of junior colleagues
A strong executive presenter who communicates ideas clearly
Influencer that who can clearly communicate project priorities and motivate direct and indirect networks and stakeholders to action
Team player, with the ability to collaborate effectively both within the team and across the organization
PMP or other Project Management Certification strongly preferred
Benefits
generous, flexible vacation policy
educational assistance
comprehensive health benefits
401(k) employer match
leadership and technical development academies
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