Assistant, Case Management

Gainwell Technologies

Casualty Case Management Specialist overseeing 700–1,000 subrogation cases. Communicating with stakeholders and ensuring compliance with HIPAA and government regulations.

Posted 7/15/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing subrogation cases while ensuring compliance with HIPAA and government security requirements. Proficient in case management, documentation accuracy, and effective communication with various stakeholders.

Highest-signal resume keywords

Subrogation Case ManagementHIPAA ComplianceClaims ProcessingMicrosoft Excel ProficiencyLegal Documentation Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SubrogationClaims ManagementDocument ReviewCase AnalysisNegotiationEligibility VerificationLiability ResearchFile ManagementCustomer ServiceSettlement Negotiation

Soft Skills

Analytical SkillsProfessional CommunicationCollaborationTime ManagementProblem Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Access

Industry Keywords

Personal Health InformationMedicaidMedicareInsuranceLegal Office Experience

About the role

Key responsibilities & impact

Ensure all processes meet HIPAA and government security requirements regarding the sharing and storage of Personal Health Information (PHI)
Utilize strong analytical and case management skills to oversee 700–1,000 subrogation cases simultaneously
Communicate professionally—primarily via inbound and outbound calls—with attorneys, insurance adjusters, medical providers, court staff, recipients, family members, and clients
Prepare and manage required correspondence, liens, claims, and related documentation throughout the recovery process
Meet departmental goals for customer service, settlements, and case handling standards
Perform both basic and advanced document and legal reviews to determine case status, ensure accuracy, and support workflow progression
Verify beneficiary eligibility and maintain accurate documentation
Confirm and validate third-party liability, probate, and asset research findings
Compile and analyze information from multiple sources to determine case status and recovery potential
Process and resolve claim or lien disputes; collaborate with attorneys and relevant stakeholders as needed
Conduct periodic follow-ups on case status, payments, and settlement updates
Negotiate and finalize claim or lien settlement amounts according to established contract guidelines
Execute and file notarized documents with applicable county offices
Prioritize case events, payment issues, and revenue-impacting deadlines to ensure timely resolution
Maintain accuracy, timeliness, and productivity standards for file management and phone metrics

Requirements

What you’ll need

2+ years of relevant professional experience in subrogation, claims, or case management
Proficiency in Microsoft Word and Excel; basic knowledge of Microsoft Access is preferred
Experience in a legal or insurance office setting (paralegal, legal assistant, casualty, or health insurance experience preferred)
Familiarity with Medicaid and/or Medicare programs is preferred

Benefits

Comp & perks

Career growth and advancement opportunities are encouraged and supported
A company-provided computer is supplied for work use