Provider Solutions Customer Success Lead

Gainwell Technologies

Provider Solutions Customer Success Lead enhancing Medicaid IT solutions at Gainwell. Driving sales, addressing state objectives, and leading product demonstrations and RFP processes.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $81,100 - $115,900 per yearWebsite

About the role

Key responsibilities & impact

Lead product demonstrations and provide support and thought partnership for opportunity meetings
Partner closely with the sales and product teams to offer strategic guidance in understanding state objectives
Lead Product RFP requirements review and content writing for RFPs
Convey customer requirements to various teams for a seamless customer experience
Lead monthly user groups with key state stakeholders and internal leadership

Requirements

What you’ll need

5+ years of experience in client-facing roles, preferably in healthcare or technology
strong track record of technical proficiency, change management, and team impact
skilled in partnering with sales, marketing, client success, data, and product teams
experience with Medicaid Provider Enrollment, Healthcare IT systems, and aligning client needs with product enhancements
adept at handling multiple client opportunities, managing deadlines, and prioritizing work in dynamic, fast-paced environments.

Benefits

Comp & perks

generous, flexible vacation policy
educational assistance
comprehensive leadership and technical development academies

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strategic GuidanceTeam ImpactPrioritizationCollaboration