Bilingual Call Center Agent

Gainwell Technologies

Bilingual Members & Providers Call Center Agent at Gainwell serving vulnerable community members. Resolving inquiries and collaborating with team members for better health outcomes.

Posted 6/30/2026full-timeRoseville • California • 🇺🇸 United StatesJuniorMid-Level💰 $31,200 - $44,500 per yearWebsite

About the role

Key responsibilities & impact

Provide knowledgeable responses to basic client questions
Elevate more complex cases to appropriate staff as needed
Solve client problems, update account history, and follow up with clients
Adhere to client’s SLAs and meet production targets
Collaborate with team members, management, and clients to resolve inquiries

Requirements

What you’ll need

2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills
Strong customer service skills with emphasis on written and oral communication
Ability to understand your role on a team and identify the correct stakeholders

Benefits

Comp & perks

Health benefits
401(k) employer match
Flexible vacation policy
Educational assistance
Leadership and technical development academies

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Service ExperienceHelp Desk SoftwareMicrosoft Office Applications

Soft Skills

Problem-Solving SkillsWritten CommunicationOral Communication