Operational Analyst – Verint Quality Execution

Gainwell Technologies

Operational Analyst optimizing Verint Quality Management and supporting quality execution across operations at Gainwell. Collaborating with Quality leaders and technology teams for effective business solutions.

Posted 6/22/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $51,700 - $73,800 per yearWebsite

About the role

Key responsibilities & impact

Support the execution and optimization of enterprise Verint Quality Management (QM) and Automated Quality Management (AQM)
Translate business, operational, and compliance requirements into clear, well-documented system configurations
Assist with pre-go-live testing, post-go-live stabilization, and production validation
Maintain clear documentation to enable knowledge transfer and reduce single-point dependency
Partner with Quality leaders and operational stakeholders to understand business needs
Support reporting and enablement teams by providing configuration context and functional inputs
Support configuration of Automated Quality Management (AQM), including eligibility rules and automation logic
Gather, analyze, and document detailed business and functional requirements

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, related field, or equivalent experience
1–3 years of experience in operations analysis, quality support, business analysis, or QA-related roles
Exposure to omnichannel and back-office quality programs, including evaluations, scorecards, or calibration processes
Experience configuring or supporting enterprise CX/WFO/Quality platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions, with Verint strongly preferred
Experience supporting system implementations, enhancements, or migrations

Benefits

Comp & perks

flexible vacation policy
401(k) employer match
comprehensive health benefits
educational assistance
leadership and technical development academies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

system configurationsbusiness analysisoperations analysisquality supportpre-go-live testingpost-go-live stabilizationproduction validationrequirements gatheringfunctional requirements documentationeligibility rules configuration

Soft Skills

communicationcollaborationdocumentationknowledge transferstakeholder engagement