CX Vendor Manager

Gainwell Technologies

Vendor Manager at Gainwell Technologies managing outsourced contact center operations and vendor performance oversight. Responsible for ensuring high-quality and compliant vendor performance aligned with business objectives.

Posted 6/20/2026full-timeAny City • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $54,300 - $77,500 per yearWebsite

About the role

Key responsibilities & impact

Own the full vendor management lifecycle for outsourced contact center partners
Set vendor expectations and performance standards
Develop and execute Statements of Work (SOWs)
Manage vendor performance through weekly operating reviews
Serve as the primary point of contact between vendors and internal stakeholders
Identify performance risks and improvement opportunities
Establish and enforce vendor management standards
Partner with internal teams and vendors for improvement and innovation

Requirements

What you’ll need

Bachelor’s degree in Business Administration or related field
5+ years of healthcare operations experience (Medicaid and/or Medicare)
5+ years managing vendor performance across contact center and back‑office healthcare operations
Advanced knowledge of Workforce Management (WFM) principles
Strong executive communication skills
High analytical and technical proficiency, including Microsoft Office and contact center/back‑office tools

Benefits

Comp & perks

flexible vacation policy
401(k) employer match
comprehensive health benefits
educational assistance
leadership and technical development academies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor managementperformance managementStatements of Work (SOWs)Workforce Management (WFM)analytical proficiencytechnical proficiency

Soft Skills

executive communicationrisk identificationimprovement opportunitiesstakeholder management

Certifications

Bachelor’s degree in Business Administration