Process Writer

Gainwell Technologies

Process Writer responsible for documenting processes and creating SOPs in the CX team at Gainwell Technologies. Ensures compliance with operational standards and best practices in documentation.

Posted 6/20/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $47,000 - $67,200 per yearWebsite

About the role

Key responsibilities & impact

Process Documentation: work closely with Lean Six Sigma Black Belts and CX teams to document existing processes through detailed flowcharts, process maps, and written descriptions
SOP Development: write and maintain clear, concise, and standardized Standard Operating Procedures (SOPs) for all CX functional areas
Quality Assurance: conduct periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standards
Training Support: collaborate with the training department to align training materials with documented processes
Documentation Standards: develop and implement documentation standards and best practices to ensure consistency and usability across all CX processes
Collaboration: work with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation
Reporting and Communication: track and report progress on documentation projects, ensuring deadlines are met and deliverables are of high quality

Requirements

What you’ll need

Bachelor’s degree required (preferred: healthcare or STEM)
Lean Six Sigma knowledge or Green Belt certification preferred
Proven experience in process mapping, SOP development, or documentation in complex environments
Strong writing skills and attention to detail
Proficiency in Microsoft Office and process mapping tools

Benefits

Comp & perks

generous, flexible vacation policy
401(k) employer match
comprehensive health benefits
educational assistance
leadership and technical development academies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process mappingSOP developmentquality assurancedocumentation standardsprocess documentationtraining supportattention to detailwriting skills

Soft Skills

collaborationcommunication

Certifications

Lean Six Sigma Green Belt