Certified Pharmacy Technician

Gainwell Technologies

Certified Pharmacy Technician supporting pharmacy operations by assisting members and providers with inquiries. Researching and resolving claims and prior authorizations in a virtual work environment.

Posted 6/20/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $37,440 - $47,840 per yearWebsite

About the role

Key responsibilities & impact

Support members, providers, and pharmacies by responding to pharmacy-related inquiries, benefit questions, prior authorization requests, and claims-related issues
Research and resolve pharmacy claims, eligibility, coverage, and medication-related concerns while maintaining service level expectations
Review, document, and process pharmacy transactions and requests in accordance with client, regulatory, and operational guidelines
Utilize multiple systems and resources to accurately investigate issues, provide resolutions, and maintain complete documentation
Collaborate with internal teams, healthcare professionals, and external stakeholders to support quality service delivery and member satisfaction

Requirements

What you’ll need

Active Certified Pharmacy Technician (CPhT) certification required
Active Pharmacy Technician registration with a State Board of Pharmacy, where applicable
Experience supporting pharmacy operations, prior authorizations, pharmacy claims, PBM services, managed care programs, specialty pharmacy, or healthcare customer service preferred
Strong customer service, communication, and problem-solving skills with the ability to work effectively in a fast-paced, high-volume environment
Proficiency using pharmacy systems, multiple computer applications, and documentation tools while maintaining accuracy and attention to detail

Benefits

Comp & perks

Comprehensive health benefits
401(k) with company match
Flexible paid time off
Paid holidays
Wellness programs
Educational assistance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

pharmacy claimsprior authorizationmedication-related concernspharmacy transactionseligibilitycoveragedocumentationaccuracyattention to detail

Soft Skills

customer servicecommunicationproblem-solvingcollaborationability to work in fast-paced environmentability to work in high-volume environment

Certifications

Certified Pharmacy Technician (CPhT)Pharmacy Technician registration