Call Center Healthcare Representative

Gainwell Technologies

Call Center Healthcare Representative at Gainwell supporting healthcare programs by delivering accurate information to members and providers. Engage in structured, high-volume customer interactions predominantly during daytime hours.

Posted 5/22/2026part-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $29,100 - $41,600 per yearWebsite

About the role

Key responsibilities & impact

Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
Document customer interactions clearly and accurately in multiple systems during live calls.
Meet performance expectations including quality standards, service levels, and productivity goals.
Contribute to a collaborative team environment focused on delivering reliable and responsive support.

Requirements

What you’ll need

At least two (2) years of customer service experience, ideally in a call center or high-volume environment.
Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously.
Clear and professional communication skills with the ability to manage challenging conversations calmly.
Self-motivated and dependable, with the ability to work independently in a remote setting.

Benefits

Comp & perks

Access to Gainwell’s competitive benefits package including medical, dental, vision, and 401(k) options.
Paid 6-week training program at approximately 30 hours per week.
Flexible work hours with potential for additional hours when available.
Generous, flexible vacation policy.
Educational assistance.
Leadership and technical development academies to help build skills.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencehealthcare benefits knowledgeeligibility determinationinquiry resolutiondocumentation skillsperformance metricscompliance guidelinescomputer proficiencymulti-application navigation

Soft Skills

clear communicationprofessionalismcalmness under pressureself-motivationdependabilityteam collaborationresponsivenessproblem-solvingindependenceadaptability