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Bilingual Call Center Representative
Gainwell Technologies. Answer telephone calls using an automated system and respond to basic to moderately complex member questions .
Posted 5/9/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $32,600 - $46,500 per yearWebsite
About the role
Key responsibilities & impact- Answer telephone calls using an automated system and respond to basic to moderately complex member questions
- Research member calls/inquiries and respond according to service level agreements (SLAs)
- Document calls in a customer relationship management (CRM) ticketing solution
- Resolve member requests/inquiries and update CRM history with results
- Conduct outbound calls to members in response to customer direction or business needs
Requirements
What you’ll need- Bilingual (Spanish/English)
- 6 months minimum customer service or telephone experience preferred.
- Experience with computer software and telephone technology
- Skilled in the use of help desk software
- Business and analytical critical thinking skills
- Ability to follow oral and written directions
- Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers
Benefits
Comp & perks- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetelephone experiencehelp desk softwareanalytical critical thinkingdocumenting callsresponding to inquiries
Soft Skills
bilingualability to follow directionscommunication skills