Support Center Analyst (Hybrid Work Model)
Sentry
Job Level
Mid-LevelSenior
About the role
- Codes, tests, documents and implements programs according to the specifications provided.
- Provides moderately complex to complex technical and production support to end-users.
- Participates in and conducts peer reviews as needed.
- Participates in creating unit and other test plans for assigned programming tasks.
- Provides leadership and work guidance to less experienced personnel.
- Assists with analyzing and writing program specifications.
- Assists in designing new programs of routine complexity and for basic enhancements to existing programs.
- Recommends changes to client software based on information such as client feedback, language changes and new technology.
Requirements
- Bachelor's degree or equivalent combination of education and experience
- Three or more years of programming or application development experience
- Experience working with appropriate programming languages, operating systems, hardware and software
- Experience working with relational databases to facilitate programming software
- Experience working with writing specifications
- Good programming skills
- Strong personal computer and business solutions software skills
- Analytical and problem solving skills for design, creation and testing of programs
- Good communication skills to interact with team members and support personnel
- Interpersonal skills to interact with customers and team members
- Basic leadership skills to guide and mentor the work of less experienced personnel
- Ability to work in a team environment
