Bilingual Call Center Representative

Gainwell Technologies

. Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel.

Posted 4/25/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $31,200 - $44,500 per yearWebsite

About the role

Key responsibilities & impact

Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel.
Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation.
Interfaces with team personnel, management, and customers in reference to customer service issues.
Conducts outbound calls to members in response to customer direction or other business needs.

Requirements

What you’ll need

Bilingual (Spanish/English)
6 months minimum, prefer more years of customer service or other telephone experience.
Experience working with organizational functions and personnel.
Experience working with computer software and telephone technology and skilled in the use of help desk software.
Business and analytical critical thinking skills.
Communication skills both written and oral.
Ability to work independently.
Ability to follow oral and written directions.
Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.

Benefits

Comp & perks

generous, flexible vacation policy
a 401(k) employer match
comprehensive health benefits
educational assistance
variety of leadership and technical development academies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetelephone experiencehelp desk softwareanalytical thinkingbusiness critical thinking

Soft Skills

bilingualcommunication skillsindependent workfollowing directions