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Advisor, Program Effectiveness – Cybersecurity Metrics & Reporting
Gainwell Technologies. Define and maintain a cybersecurity metrics framework (KPIs, KRIs, OKRs) that supports executive decision-making .
Tech Stack
Tools & technologiesCyber SecurityITSMServiceNowSplunk
About the role
Key responsibilities & impact- Define and maintain a cybersecurity metrics framework (KPIs, KRIs, OKRs) that supports executive decision-making
- Develop and maintain a data dictionary and standardized definitions for all key metrics
- Design and maintain logical and physical data models for cybersecurity reporting
- Leverage ServiceNow as a core source of truth for workflow and status metrics
- Develop and standardize ServiceNow-based reports, dashboards, and potentially Performance Analytics indicators
- Apply best practices in visualization and information design to keep dashboards clear, actionable, and aligned with stakeholder needs
- Implement governance for dashboard lifecycle
- Partner with the Senior Principal, Vulnerability Management to ensure Tenable- and VM-related metrics align with risk models and program goals
- Support Security Leadership in using metrics for planning, prioritization, and communication
Requirements
What you’ll need- 6+ years of combined IT, cybersecurity, and/or analytics experience
- 3–6 years in cybersecurity operations, vulnerability management, or related domains
- Significant hands-on experience in reporting, data analysis, and KPI design
- Strong experience with ServiceNow (especially VR, CMDB, ITSM tables, and reporting capabilities)
- Cybersecurity data sources such as Tenable, Tanium, Splunk, and similar platforms
- Experience in healthcare or public-sector environments and familiarity with associated regulatory drivers (preferred)
- Prior involvement in building or governing enterprise cybersecurity metrics frameworks (preferred)
Benefits
Comp & perks- generous, flexible vacation policy
- educational assistance
- comprehensive health benefits
- leadership and technical development academies
ATS Keywords
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Hard Skills & Tools
cybersecurity metrics frameworkKPI designdata analysisdata modelingreportingvisualization best practicesgovernanceperformance analytics
Soft Skills
communicationcollaborationstakeholder managementdecision-making