Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs
Define and enforce platform governance, including release management and security protocols
Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance
Design, document, and maintain the information architecture for the ServiceNow platform
Lead the modeling and structuring of data within ServiceNow applications
Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies
Guide the optimization of CMDB health, data integrity, and relationship modeling

Requirements

Bachelor’s Degree in Computer Science, Information Systems, Business Management, or a related discipline
5+ years supporting ITSM processes
3+ years of hands-on experience with ServiceNow platform development and discovery tools
3+ years designing and implementing integrations with third-party tools
3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP
Certifications (Preferred): ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), ITIL, COBIT, Six Sigma, PMP

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow platform developmentITSM processesdata modelingintegrationsJavaScriptHTMLXMLAJAXCSSREST/SOAP

Soft Skills

leadershipcollaborationcommunicationproblem-solvingorganizational skills

Certifications

ServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS)Certified Application Developer (CAD)ITILCOBITSix SigmaPMP