Community Engagement Analyst – SNAP
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $55,600 - $79,400 per year
About the role
- Client level accountability for product performance of Community Engagement Verification, SNAP Verification and SNAP Integrity.
- Accountable for performance of analytics, technology, vendors, and contact center which will deliver value back to our client.
- Coordinate activities necessary to administer the end-to-end process
- Support sales in new CEV and SNAP client pursuits
- Engage in new client implementation activities
- Monitor performance metrics, including client satisfaction, response times, and resolution rates, to ensure targets are met
- Reviews, analyzes, and evaluates business procedures to identify sources of revenue and cost reduction strategies through process improvements, new initiatives, automation, and strategic agendas/oversight
- Implements policies and procedures that will improve day to day operations and maximize company productivity, performance, and service quality
- Ensure compliance and adherence with key client deliverables and contractual Service Level Agreements
- Advanced ability to manage projects with demonstrated knowledge and experience in Medicaid project management techniques, software, and tools
- Interacts with executives and supporting staff
- Supports collaboration and communicates broadly to ensure overall coordination of goals and objectives between internal teams such as Account Management, IT, Implementation, Sales, Product, and other key internal stakeholders.
Requirements
- BA or five or more years’ experience in Medicaid systems and Payment Integrity industry.
- Five or more years’ experience in project management capacity in a matrixed environment
- Five or more years’ experience working collaboratively with multiple organizational departments, including Information Technology.
- Ability to present and communicate ideas clearly and persuasively at all levels to both internal and external audience, including executive levels.
- Strong leadership, project management, and process optimization skills
- Strong financial acumen with P&L and planning experience.
- Ability to set and adhere to structured operating rigor.
- Grounded knowledge of Medicaid regulations and HR1.
Benefits
- generous, flexible vacation policy
- educational assistance
- comprehensive health benefits
- 401(k) employer match
- leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementprocess optimizationanalyticsautomationperformance metricsMedicaid project managementfinancial acumenP&L managementclient satisfaction monitoringcompliance
Soft Skills
leadershipcommunicationcollaborationaccountabilitypersuasionorganizational skillsstrategic thinkingproblem-solvinginterpersonal skillscoordination