Call Center Representative – Healthcare
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Idaho • United States
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Salary
💰 $28,500 - $40,700 per year
About the role
- Handle high-volume inbound calls from members, providers, and stakeholders
- Resolve inquiries related to healthcare services, eligibility, and claims, escalating complex cases as needed
- Accurately document interactions in systems while maintaining quality and compliance standards
- Meet or exceed performance metrics, including call quality, productivity, and attendance
- Collaborate with team members and leadership to improve processes and enhance the customer experience
Requirements
- 2+ years of call center or customer service experience, preferably in a high-volume environment
- Experience supporting Medicaid, healthcare, or claims-related inquiries
- Strong verbal and written communication skills with a focus on professionalism and empathy
- Ability to multitask, navigate multiple systems, and document while on live calls
- Basic proficiency with Microsoft Office and computer systems
Benefits
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center experiencecustomer service experiencehealthcare services knowledgeclaims processingdocumentation skillsmultitaskingMicrosoft Office proficiency
Soft Skills
verbal communicationwritten communicationprofessionalismempathycollaborationprocess improvement