Support cross functional teams by gathering and analyzing data, documenting business requirements, and assisting with process mapping and workflow improvements.
Create dashboards, reports, and visualizations using Power BI, Tableau, and Excel to support operational decisions.
Use ServiceNow and ITSM frameworks to support ticketing processes and service improvement activities.
Assist in the research and assessment of business goals and align information technology solutions with business initiatives and serve as the liaison between technical personnel and business area.
Assist in creating and executing test scenarios to verify system changes are working as designed.
Execute systems tests from existing test plans, analyzing test results in various phases.
Support procurement related analysis, data validation, and supplier related reporting.
Maintain and update process maps, workflows, and standard operating procedures using Visio and other tools.
Collaborate with project managers to track milestones, risks, and deliverables across initiatives.
Collaborate with cross-functional teams, including developers, engineers, and healthcare professionals, to solve real-world problems.

Requirements

Students in later years of study (Juniors and Seniors) pursuing a BS or MS degree in Computer Science, Mathematics /Statistics, Business Administration or related field.
Experience or coursework in Procurement, Accounting principles, and/or CRA.
Familiarity with IT Service Management concepts, ServiceNow navigation, and general IT workflows.
Proficiency with MS Office, Excel (pivot tables, formulas), SQL basics, and data visualization tools.
Ability to create clear, well structured documents, including business requirements and process documentation.
Detail‑oriented and organized, with strong analytical and problem‑solving skills.
Able to interpret data, identify trends, and support projects in fast‑paced, team‑driven environments.
Independent project ownership-process optimization, automation- developing scripts, analyzing data and recommending solutions.

Benefits

Comprehensive health benefits
401(k) employer match
Generous flexible vacation policy
Educational assistance
Leadership and technical development academies

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisbusiness requirements documentationprocess mappingworkflow improvementsdashboard creationreportingvisualizationSQLtest scenario executiondata validation

Soft Skills

analytical skillsproblem-solving skillsdetail-orientedorganizational skillscommunication skillscollaborationindependent project ownershipability to interpret dataability to identify trendsteamwork