Call Center Professional Trainer
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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Salary
💰 $51,700 - $73,800 per year
About the role
- Deliver engaging and interactive training sessions to new and existing call center agents.
- Facilitate virtual training programs to enhance employee skills and performance.
- Adapt training delivery to various learning styles and needs.
- Collaborate with training team and SMEs to ensure training materials are effective and user-friendly.
- Provide post-training support and resources to learners and call center leadership.
- Assess training outcomes through surveys, feedback, and performance metrics.
Requirements
- 2+ years of experience as a trainer or facilitator.
- Passion for training and desire to facilitate in a virtual classroom environment.
- Strong presentation and interpersonal skills.
- Experience with adult learning principles and learner engagement techniques.
- Demonstrable curriculum development skills.
Benefits
- Health (medical, dental, vision) benefits start on day 1 of employment.
- Company match 401K and other benefits available within months of starting.
- Flexible vacation policy after ninety (90) calendar days of employment.
- Company provided computer for work use.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
curriculum developmentadult learning principleslearner engagement techniques
Soft Skills
presentation skillsinterpersonal skillsadaptabilitycollaborationassessment skills