Communicates/interfaces regularly with client(s).
Creates agendas and provides recaps for all client touchpoints.
Analyzes and researches client(s) trends to identify performance gaps.
Manages client relationship; responsible for ensuring client satisfaction.
Builds relationships and supports collaboration between client engagement team, internal departments and operations staff.
Handles client(s) invoicing & accrual tracking.
Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc.
Directs Gainwell contract operations to ensure successful delivery of services to client(s) and all SLAs are met.
Assists Account Director with managing budget and revenue expectations for assigned client(s).
Works with client(s) to develop project approach and implementation plans and collaborates with internal teams to oversee development and implementation.
Identifies and continually seeks new sources of revenue.

Requirements

Ability to manage projects.
Proficient with Microsoft Excel, Word, Access, and PowerPoint; knowledge of PowerBI or Tableau preferred.
Without a bachelor’s degree, 7 + years relevant work experience in health insurance, client service/business to business, healthcare policy, industry with high level of compliance (i.e. Finance), or large client management preferred.
With a Bachelor’s degree, 3+ years of relevant experience in the same areas preferred.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementclient relationship managementperformance analysisinvoicingaccrual tracking

Soft Skills

communicationcollaborationclient satisfactionrelationship building