Gainwell Technologies

Call Center Representative

Gainwell Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • United States

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Salary

💰 $29,100 - $41,600 per year

About the role

  • Deliver exceptional customer service and accurate information to providers, members, and internal partners
  • Demonstrate professionalism, empathy, and active listening in every call or written interaction
  • Use Gainwell’s systems to research, document, and resolve inquiries efficiently and accurately
  • Follow established procedures and compliance guidelines to meet quality and service level standards
  • Participate in team meetings, training, and feedback sessions to continuously improve performance

Requirements

  • 2 or more years of customer service experience, preferably in a call center, healthcare, or Medicaid environment
  • Strong computer and system navigation skills (Microsoft Teams, Outlook, Edge, and Windows applications)
  • Ability to multitask, problem-solve, and maintain accuracy while handling high call volumes
  • Excellent communication and listening skills with a customer-first mindset
  • Dependability, punctuality, and a strong commitment to team goals and performance standards
Benefits
  • Health, dental, and vision benefits begin on day one
  • 401(k) matching
  • Flexible vacation policy
  • Educational assistance
  • Professional development programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvingmultitaskingaccuracy
Soft Skills
professionalismempathyactive listeningcommunicationdependabilitypunctualityteam goals commitment