Call Center Specialist
Gainwell Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Anchorage • Alaska • United States
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Salary
💰 $35,900 - $51,300 per year
About the role
- Identifies, prioritizes, and resolves most questions
- Receives calls and provides accurate, acceptable answers to queries and concerns
- De-escalates situations involving dissatisfied callers, offering patient assistance and support
- Guides callers through troubleshooting and navigating the Medicaid sites and/or services
- Reviews customer or client accounts, providing updates and information per established program policies
Requirements
- At least two years of Medicaid claims/policies, healthcare insurance, or healthcare industry experience
- Ability to follow written policies, procedures, and guidelines
- Ability to read and interpret basically to moderately complex documents, such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines
- Excellent written and verbal communication skills
- Customer service skills
- Professional telephone and presentation skills
- Excellent organizational, time management and prioritization skills
- Good personal computer and business solutions software skills
Benefits
- generous, flexible vacation policy
- educational assistance
- comprehensive health benefits
- 401(k) employer match
- leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Medicaid claimshealthcare insurancedocument interpretationoperating instructionsmaintenance instructionsprocedure manualsgovernment guidelines
Soft skills
communication skillscustomer service skillstelephone skillspresentation skillsorganizational skillstime managementprioritization skills