Call Center Representative
Gainwell Technologies
full-time
Posted on:
Location Type: Office
Location: Montgomery • Alabama • United States
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Salary
💰 $27,200 - $38,900 per year
Job Level
About the role
- Handle inbound calls from providers and/or recipients of Alabama Medicaid.
- Listen to provider and/or recipient needs/issues and provide helpful solutions.
- Update address information, verify benefit limits, and adhere to the client’s SLAs.
- Collaborate with team members, management, and clients to resolve client inquiries.
- Cross-train new resources in customer service processes.
Requirements
- Minimum of 1 year of experience in a call center environment preferred.
- Demonstrated ability to provide high-quality customer service, primarily over the phone, to Medicaid recipients.
- Assist recipients with a range of inquiries related to eligibility and claims payments, providing clear and accurate information.
- Identify and resolve common issues, including demographic and provider-related discrepancies that may impact eligibility or claim processing.
- Submit Non-Emergency Transportation (NET) vouchers and collaborate with NET coordinators and Medicaid Agency Case Managers to ensure service accuracy and continuity.
Benefits
- Health benefits (medical, dental, and vision) begin on Day 1 of employment.
- 401(k) with company match and additional benefits become available within the first few months.
- Flexible vacation policy after 90 days of employment.
- Career growth and advancement opportunities are encouraged and supported.
- A company-provided computer is supplied for work use.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencecustomer serviceeligibility verificationclaims processingissue resolutiondata entryNon-Emergency Transportation (NET) vouchers
Soft skills
communicationcollaborationproblem-solvingactive listeningtraining