Member Workflow, Helpdesk Agent
Gainwell Technologies
full-time
Posted on:
Location Type: Office
Location: Oklahoma City • Oklahoma • 🇺🇸 United States
Visit company websiteSalary
💰 $28,500 - $40,700 per year
Job Level
Mid-LevelSenior
About the role
- Assisting members applying for Medicaid services through the member portal
- Providing friendly and general technical support to callers
- Assisting with user/password resets
- Entering data sent in by members to assist in determining eligibility
- Contributing to problem identification and resolution
- Interpreting, auditing, and reconciling reports for accuracy or completeness
- Preparing and maintaining standard reports for management and clients
Requirements
- Outstanding customer service with call center background a plus
- Ability to multitask and work with multiple computer applications
- Good internet service is required for all positions
- Experience working with client company products and services
- Bilingual a plus
Benefits
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicemultitaskingproblem identificationproblem resolution