Bilingual Business Analyst – Contact Center
Gainwell Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Gold River • California • 🇺🇸 United States
Visit company websiteSalary
💰 $62,500 - $89,300 per year
Job Level
Mid-LevelSenior
Tech Stack
AWS
About the role
- Collaborate with technology teams and clients to deploy architectures and solutions
- Participate in the support of infrastructures, applications, and technology initiatives
- Research, escalate, and resolve technology problems relating to the global technology environment
- Bring your knowledge as Contact Center BA to help in understanding requirements for successful project execution
Requirements
- 3+ years of experience as a business analyst
- 2+ years of Health and Human Services experience preferred
- 2+ years of experience with Contact Center software/solutions, AWS Connect required
- Bilingual in English and Spanish, verbal and written
- Knowledge of advanced Microsoft Excel features such as macros and/or relational database software
Benefits
- Flexible vacation policy
- Educational assistance
- Comprehensive health benefits
- 401(k) employer match
- Leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisContact Center softwareAWS ConnectMicrosoft Excelmacrosrelational database software
Soft skills
collaborationproblem-solvingcommunicationbilingual