Call Center Agent
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $33,500 - $47,900 per year
Job Level
JuniorMid-Level
About the role
- Answer incoming calls on behalf of the client, delivering accurate and courteous assistance to all callers.
- Place outbound customer service and customer satisfaction calls as required by the client.
- Follow call guides and scripts while gathering and verifying required information.
- Participate in required training for telephone skills and program knowledge.
- Adhere to established service level expectations, quality standards, and documentation requirements within designated timeframes.
- Comply with contact center scheduling and ensure consistent telephone coverage during hours of operation.
- Perform clerical and administrative duties as assigned.
Requirements
- High school diploma or G.E.D. required.
- Two (2) or more years of call center / customer service experience.
- Proficient in Microsoft Outlook and Excel.
- Candidates located in the Eastern or Central Time Zones are strongly preferred.
Benefits
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- variety of leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetelephone skillsadministrative duties
Soft skills
courteous assistancecommunicationattention to detail
Certifications
high school diplomaG.E.D.