Business Analyst

• Act as the primary functional liaison between the client, MCOs, and internal technical teams for all MMIS operations workflows
• Lead requirements gathering sessions and meetings to address surges in defects, change requests (CRs), and operational gaps
• Manage client expectations regarding system capabilities, timelines for fixes, and regulatory constraints
• Analyze and document complex requirement issues
• Validate proposed technical solutions solve business problems
• Investigate root causes of systemic issues
• Collaborate with the Operations team to distinguish between "system defects" and "user training gaps"

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