Customer Support

• Manage the delivery of operational services for the VT account (people, processes, and technology).
• Directs daily work activities and priorities, driving innovation, cost efficiency, and performance optimization.
• Build, develop, motivate, and lead teams of leaders and individual contributors, supporting employees through ongoing execution of management activities.
• Establish and effectively lead weekly, monthly, and quarterly routines to achieve Client contractual SLAs and KPIs, assigned goals, objectives, and account scorecard deliverables.
• Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.
• Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance.
• Maintain budgets and contribute to projects.
• Partner with other leaders to positively influence the financial impact for their respective business areas.
• Contribute to developing new service offerings and enhancements based on market trends and client needs.

Customer Experience Account Delivery Manager

Field Customer Care Specialist

Field Customer Care Specialist

Educational Support Specialist, Science

Customer Service Agent